Frequently asked questions
Sovereignty, billing, web3, agents and support, answered plainly.
What is Citadea?
Citadea is the sovereign developer cloud, a fortress for modern web, web3 and agent workloads, operated by Yggdrasil Digital SASU from Toulouse, France.
Where is my data hosted?
In the EU, Toulouse and Paris today, with an EU-wide PoP roadmap. Your keys and data never leave European jurisdiction.
Are you exposed to the US Cloud Act?
No. Citadea is a 100% European company with no US parent, so it falls outside the reach of the US CLOUD Act, unlike US hyperscalers and their EU subsidiaries.
EU AI Act compliant?
Yes, native compliance architecture with deployer/provider documentation on /trust.
Is Citadea SecNumCloud certified?
Not yet, qualification is in progress with a target of 2027. We never claim certifications we do not hold; the full timeline is on /trust.
How does pricing work?
Predictable monthly flat rates, not per-token roulette. Use the token-shock calculator on /pricing to compare against hyperscaler inference.
What about egress fees?
Predictable egress, priced upfront, no surprise hyperscaler bandwidth bills.
What is "token shock"?
The unpredictable invoice you get when per-token AI pricing meets a multi-agent reasoning loop. Citadea Neural and Agent Hosting use flat rates to remove it.
What is a micro-VM?
A Firecracker VM that boots in under 50 ms, VM-grade isolation at container speed.
Can I deploy a web app from git?
Yes, App Platform builds and deploys full-stack apps from a repository, with preview deployments and automatic HTTPS.
Do you support MCP?
Yes, a native MCP gateway is integrated into the edge for agent-to-system traffic.
Which AI models are supported?
Open-source models such as Llama and Mistral on dedicated LPUs via Citadea Neural.
Which chains do Nodes & RPC support?
Major EVM and non-EVM chains, with archive data, WebSocket and trace/debug. Dedicated or shared endpoints, EU-hosted.
How is RPC priced vs Alchemy/QuickNode?
Transparent per-request pricing with archive included, no opaque compute-unit or credit multipliers, and EU residency.
Can I migrate from OVH/Scaleway?
Yes, assisted migration for Enterprise. S3 compatibility and Terraform tooling make moves smooth.
Can I migrate from AWS?
S3-compatible storage and Terraform support ease migration from AWS and its sovereign cloud regions.
What is the support SLA?
15-minute tier-1 engineer response for Enterprise, 24/7/365, a systems engineer, not a script.
How do I create an account?
The portal is rolling out, join the waitlist at /login for early access.
Is there a CLI?
Yes, one CLI drives everything. Install and quickstart commands are on /docs; public beta is coming soon.
Why Toulouse?
HQ, control plane, an aerospace engineering hub and an Occitanie network crossroads. See /locations/toulouse.